RESOLVED: Bell has not advised of resolve - however we have
observed the issue has subsided.
We have not been advised of resolve of this issue, however from our
continued monitoring of mail processing - we have observed that this
issue may have been resolved on the Bell email servers. Our
continued monitoring indicates successful acceptance of mail destined
for Bell email servers (addresses). This includes bell.net and
sympatico.ca email addresses.
Previously our system attempted to submit / deliver emails to Bell email
servers, however emails were intermittently not being accepted.
This did not appear to be a block, however about half of our mail
systems were not being permitted to submit emails to Bell, and were
given a response that caused items to be queued. Our mail service
uses a pool or cluster of many mail servers that are all processing mail
to and from our clients. Bell does similarly have many servers
performing mail operations as well. It appeared that some of their
servers were not allowing some of our servers to submit mail destined
for their client email addresses. We are no longer seeing pended
emails and are seeing that emails our system submits to Bell systems are
being accepted from all systems. We will continue to monitor and
if necessary, we will co-operate with Bell admins to ensure complete
06-02-2020 2:30pm EST
We have been advised by a contact at Bell Canada that the details of
this issue has been escalated to their mail administrator(s) and we are
standing by for a reply. Since, we have observed that pended
emails sent to Bell addresses have cleared but appear to have done so
because Bell servers have since responded to our servers rejecting the
messages instead of temporarily pending them.
We will continue to report observations on this issue from our system
side - while also sharing additional info / notice of resolve we receive
from Bell Canada. At this time, this issue requires resolution on
Bell email systems which are sporadically not accepting mail sumissions.
We have continued to
observe random and continued issues specifically on Bell email servers -
when submitting emails from our system to Bell destinations.
Additionally, we are seeing an inconsistent error / results from various
hosts on Bell network. We have informed Bell NetOps contacts of
details on this issue, however this is a matter requiring resolution on
the Bell server side at this time. We are prepared to co-operate
with Bell to provide them additional info to help in a resolve, however
until resolved by Bell mail administrators - clients may experience
delayed delivery to Bell addresses or may have email incorrectly
Our NetOps staff have
observed some emails queued on our mail system that are destined for
Bell email addresses.
investigation, it appears that emails destined for Bell Canada mail
system are not currently being accepted. This does not appear to
be a block in place against our system, but rather that the mail servers
at Bell Canada may be overloaded or may not be accepting incoming mail
at this time.
We cannot determine the
scope of this issue, as it is an issue with the destination mail system,
however clients who have sent mail to Bell email addresses, or have
email accounts on our system that forward to their Bell address (Bell.net
bellnet.ca, sympatico.ca and other examples) may see a delay in
receiving emails (or a delay in emails being accepted / delivered to
Bell email addresses). As this is an issue with an outside mail
system (used by many of our clients), we wanted to notify clients of
what we have observed, but we cannot determine if it is all Bell email
addresses/services or if it is just an intermittent problem possibly due
to high email volume at this time.
At this time, the
response we receive when attempting to send / submit emails to Bell
systems is "421 Service unavailable". This means that our system
attempts to submit emails destined for the Bell email system and Bell
servers are not currently able to respond to receive incoming mail
Based on items in our queue (attempting to send to Bell) this issue may
have begun as long as 2 days ago. Most often this is a temporary
condition possibly due to load, or system changes or temporary system
Our mail system is fully
operational, and emails will be maintained in a queue on our system and
will continue to attempt to re-submit to Bell email servers.
We will continue to monitor this situation, however this issue requires
resolve by Bell System Administrators.
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